Spacecraft Studio

Customer Service


Artwork Framing

All canvases are delivered free of charge, folded and ready for stretching. We are very happy to assist with framing and stretching advice and can arrange framing services within Australia. Please call 03 9486 0010 to discuss framing options. 

Free Delivery Within Australia

Orders are processed as soon as possible, usually within 2-3 business days and take 2-5 business days for delivery thereafter. Orders are delivered via Australia Post. Contact us if you require tracking details. 

International Orders & Delivery

Spacecraft’s e-shop does not process international transactions. Please email us or use the contact form to make any enquiries about international sales and delivery. We will reply as soon as possible in order to process and ship your order. 

Please note international delivery incurs an additional fee based on current postal rates for the weight of the order and its destination. The additional fee will be quoted at time of enquiry. If you have any questions with regard to sales and shipping, please contact us at gertrude@spacecraftaustralia.com

Payments

Spacecraft accepts online credit card payments via Stripe. Please contact us at gertrude@spacecraftaustralia.com or 03 9486 0010 for all further enquiries about payment methods including Direct Deposit. Goods will be shipped once full payment is received. 

Intellectual Property

All designs on this website are protected by Australian and International Copyright Laws.

Use of this site and its contents grants no rights to you in relation to any copyright, designs, trade marks and all other intellectual property relating to the products and any other items on this site.

You are permitted to use the items on social media only if each item is prominently credited to Spacecraft, in which event the reproduction needs to be in the same quality as that which appears on this website and in no way altered.

Pricing

All prices are listed in Australian Dollars and include 10% Goods and Services Tax. Spacecraft reserves the right to change prices at any time.

Returns

Spacecraft will comply with all legal obligations that relate to your warranty and other consumer guarantee rights.

Each of our items are checked prior to packaging and sending to our customers. If however, you receive a faulty or damaged item, please email gertrude@spacecraftaustralia.com or phone on 03 9486 0010 us to arrange a replacement or refund. Please note that custom orders cannot be returned or refunded and there are no exchanges on sale items. 

Questions and Customer Service

Please email gertrude@spacecraftaustralia.com or telephone 03 9486 0010 with any questions or feedback.

Promotional Emails

By placing an order with Spacecraft, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.

Privacy Policy

We do not receive your credit card details for payments made through Stripe. We will never share or use for any secondary purpose the personal information that you provide to us in including your name, address, telephone number and email address.